The other day my family and I went to Wendy’s to get something to eat. Surprisingly there weren’t that many people in line, but I guess maybe it was 1:30pm. First off, I noticed that they finally moved the soda machine out to the dining side instead of behind the register, so now you can get free refills without having to ask them. Now that’s a plus. Next, they made two vertical lines towards the two registers instead of a Disney-like wrap around line. Another plus. So what’s there to gripe about?
The workers. OK, I know that not everyone does everything perfect. Just listen to this story. We decided to purchase two orders of combo 2, 2 5 piece nuggets, and 1 jr. bacon cheeseburger. What did I get? Oh wait, let’s see, first of all, she forgot the order because she messed up the order before me and it literally took 15 minutes to get it straight. All he wanted was a baked potato with chili and cheese, but he got the plain one, then the one with bacon, and then one with cheese. And each time she handed him the wrong potato, she proceeded to take the next order while our order was just sitting there getting cold. Finally when we got it, everything was cold, we didn’t get the sauce for the nuggets even though she put it on the order, we didn’t get covers for the soda (they ran out next to the machine even though I asked for them), and when she did give me the covers, she gave me the covers for the large soda that wouldn’t fit, and finally she forgot the 2 orders of nuggets and gave me one order of fries.
Wow. I know I know, I should cut her some slack. I wasn’t mad at her or anything, but how did she end up working there? Oh yeah, and I forgot to also mention that when she screwed up the potato order, a man came up to her and asked her why his chicken supreme (or whatever their called) came with just chicken and a bun with no tomato and fillings. He came up later and also told her that he only received one order of fries when he ordered two. To give her some props though, she did smile everytime someone got mad at her, but at the same time, she probably smiled because she was embaressed.
I’m happy that they hire everyone to give them a chance, but they should adequately train their employees. Because they could potentially give out less food to customers when they ordered more like the example above, or just give you a wrong order. Keep the customers happy, and they’ll keep coming. I think I’ll give them one more chance…
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January 18th, 2008 at 2:18 pm
It boils down to the old phrase, “you get what you payed for”. Places like Zippys, Mc Donalds,Jack and the Box, Burger King an including Wendys resort to cheap labor to keep the cost of everything down, that includes the food you eat to the all you can drink soda fountain. These low wages go from the managers who poorly trained these employees to the poorly trained employees themselves. Just think, these resteraunts are filled with employees that are not choosing this minimum wage gig as a career but something to help them survive on they’re way to a full blown career with a full blown salary that they will savor more. Another factor is that a lot of these fastfood eateries are getting foreign employees from 3rd world countries where english is not taught much. These poor souls come here thinking this is the land of the free and oppotunity. They end up flipping burgers because they see the minimum wage of flipping burgers actualy a fabulous salary compared to the few cents they made per an hour back in they’re home country. Im not saying that poor service is right. Im irritated and see how fastfood ventures are getting worst in regards of service and yes Im peed about that fact too because we are putting hard earned money to it. It does boil down to the “you get what you paid for” fact though.